Coordination Team Manager
Core
Lead and optimize the Coordination Team to manage Field Service and Service Centre activities across Oceania, ensuring operational excellence and superior customer experiences.
Role type
Senior Operations Manager (Service Coordination)
Builds
Field service and service center operations across Oceania
Domain
Industrial equipment services (energy, food, water, shipping)
Required skills
Team leadership, operational planning, scheduling, process improvement, stakeholder management, change management, customer experience management
Preferred skills
Coaching and mentoring, digitization projects, transformational initiatives
Technologies
None stated
Responsibilities
Lead and develop the Coordination Team, oversee planning and scheduling of Field Service activities, ensure accurate processing of service requests, drive standardization of coordination processes, collaborate with Operations managers, provide hands-on operational support during peak periods
Seniority
Senior, hands-on IC