Officer Customer Engagement - Maternity Leave Fixed Term, Internal Only
Core
Provide professional advice on Planning and Development enquiries, manage escalated applications, and support internal customers via face-to-face, telephone, and email channels.
Role type
Customer Engagement Officer (Planning & Development)
Builds
Customer service interactions and application processing for local government
Domain
Local Government / Urban Planning
Deliverable
client delivery
Required skills
Knowledge of planning legislation and policy, complex enquiry management, stakeholder relationship building, administrative processing, cash handling, process improvement
Preferred skills
Diploma in Local Government (Planning), previous experience in Local Government Planning Directorate, experience with cash handling processes
Technologies
None explicitly stated
Responsibilities
Provide accurate advice on Planning and Development enquiries, manage escalated and complex applications, support colleagues with knowledge sharing and training, assist customers in submitting complete applications, process Council payments and banking reconciliations, identify opportunities to improve business processes
Seniority
Individual Contributor