Operations Lead
Core
End-to-end ownership of a core operational domain (customer, payment, or fincrime) within an API-first banking platform, acting as a product team to automate processes and scale volume while keeping headcount flat.
Role type
Senior Operations Lead (Product-minded)
Builds
Automated operational workflows and agent systems for global fintechs and digital asset companies
Domain
Fintech / Digital Banking / Payments / Financial Crime
Deliverable
production ML models | product features
Required skills
Process design, SOP creation, KPI definition, automation strategy, queue management, case handling, transaction processing, tooling selection, engineering collaboration, regulated financial services experience
Preferred skills
Fincrime workflows, AI agents, LLMs, intelligent automation systems
Technologies
API-first platforms, AI agents, LLMs
Responsibilities
Map process break points and define KPIs, ship automation waves, scale agents to handle high-risk decisions, spec agents and tooling alongside engineering, own escalation paths and SOPs
Seniority
Senior, hands-on IC
