Associate/Senior Associate, Research
Core
Conduct market analysis, customer experience investigation, and on-ground field research to inform business decisions for a logistics delivery platform.
Role type
Associate/Senior Associate Research Analyst (Market Intelligence & Field Research)
Builds
Structured insight reports, field journals, and market intelligence updates for product and operations teams.
Domain
Logistics, transportation, and marketplace technology.
Deliverable
dashboards & analysis
Required skills
Market analysis, field research execution, data synthesis, user feedback translation, competitive intelligence gathering, structured reporting
Preferred skills
Consulting or strategy background, experience in logistics/tech platforms, ability to work with ambiguity
Technologies
None explicitly stated
Responsibilities
Review user feedback to trace service-delivery flaws; document and audit end-to-end user experiences to identify friction points; support field research launches including quantitative/qualitative methods and data collection; shadow couriers and drivers to identify usability gaps; gather localized data to assess market threats and opportunities; cross-reference operational metrics with user voices to diagnose performance.
Seniority
Associate/Senior Associate, 2–4 years experience (fresh graduates considered for Associate)