Programme Manager (12-Month Fixed-Term Contract)
Core
Orchestrate end-to-end delivery of a large-scale, multi-workstream digital customer-experience transformation for a major Australian retail group, spanning eCommerce re-platforming, order management, mobile apps, and martech/loyalty layers.
Role type
Senior Programme Manager (Fixed-term)
Builds
Multi-brand eCommerce platforms, order management systems, native mobile apps, and extensive martech/loyalty integrations
Domain
Digital Commerce / Customer Experience (CX)
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Large-scale programme ownership, multi-workstream orchestration, hybrid (agile + waterfall) delivery, commercial P&L management, vendor management, governance (RAID, steering committees), resource forecasting
Preferred skills
Experience with modern commerce platforms, API-led integration ecosystems, executive-grade reporting
Technologies
MS Project, Smartsheet, Jira, Confluence
Responsibilities
Develop integrated programme plans with scope and critical path analysis; orchestrate parallel workstreams for synchronized release; manage programme budget, forecasts, and change control; lead governance boards and RAID management; coach and develop project managers; manage relationships with client stakeholders and third-party vendors
Seniority
Senior, hands-on IC
