Supplier Services Officer (12 Months Fixed Term)
Core
Provide ongoing support to suppliers using the CAPlink system, ensuring accurate account reconciliation and data integrity.
Role type
Supplier Services Officer (Operations Support)
Builds
Supplier account management and data processing for Capricorn's trade finance platform
Domain
Financial services / Automotive and machinery aftermarkets
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
accounting principles, MS Excel (intermediate), customer service, account reconciliation, data analysis, data file manipulation (CSV), invoice processing
Preferred skills
call centre experience, administrative skills
Responsibilities
Provide high-quality support to supplier accounts using the CAPlink system; Monitor supplier data submissions by running regular reports and following up on missing information; Maintain and update supplier account details to ensure data accuracy; Deliver timely resolution for supplier enquiries; Collaborate with suppliers and internal teams to investigate and resolve queries; Analyse supplier reporting to identify irregularities; Investigate and validate credits on member accounts; Prepare and manipulate data files (CSV) for system processing; Process invoices and credits manually within Epicor as required.
