Hospitality Lead
Core
Lead hospitality operations across multiple bakery café sites in Canberra, setting standards, developing leaders, and driving commercial performance.
Role type
Senior hospitality operations leader (multi-site)
Builds
Consistent customer experience and operational standards across a network of cafés
Domain
Hospitality / Retail / Food & Beverage
Required skills
Multi-site leadership, team development, commercial acumen, operational standardization, change management, stakeholder communication
Preferred skills
Experience scaling hospitality functions, background in bakery/retail, ability to hold managers accountable
Technologies
POS systems, inventory management tools, scheduling software
Responsibilities
Define and enforce service standards across all sites, build and develop a team of managers and site leads, manage P&L metrics including sales and labor costs, coordinate with production and logistics teams, drive recruitment and retention strategies
Seniority
Senior, hands-on IC with strategic oversight
