Customer Service Representative
Hybrid
Core
First point of contact for customers via phone and email, supporting them with orders, supply, delivery, and product enquiries.
Role type
Customer Service Representative
Builds
Customer satisfaction and retention for a national hardware business
Domain
Hardware retail and distribution
Deliverable
dashboards & analysis
Required skills
Order processing, customer enquiry resolution, product knowledge, system navigation, multi-tasking, attention to detail
Responsibilities
Responding to customer enquiries, processing orders accurately, resolving credits and discrepancies, maintaining customer and order information
Seniority
Individual Contributor