Receptionist
Core
Front-of-house receptionist delivering premium service, managing member check-ins, bookings, and front-desk operations for a fitness and wellness club.
Role type
Front-of-house receptionist
Builds
Member check-ins, bookings, and front-desk operations
Domain
Fitness and wellness
Deliverable
product features
Required skills
Greeting members, managing bookings, handling phone/email queries, member retention support, account management, database maintenance, onboarding new members, promoting programs and retail
Preferred skills
Leadership experience, First Aid and CPR certification, Microsoft Office proficiency, problem solving, time management
Technologies
Microsoft Office Suite, Office Management software
Responsibilities
Greeting members by name, managing bookings and member check-ins, handling phone and email queries, supporting member retention, managing overdue accounts, keeping the database up to date, onboarding new members, promoting club programs and retail, supporting wellness and fitness departments
Seniority
Individual Contributor
