Help Desk Engineer
Core
Support secure national programs by maintaining the reliability and availability of critical ICT environments for government, defence, and intelligence missions.
Role type
Senior Help Desk Engineer (Secure Operations)
Builds
Secure ICT environments for analysts, operators, and technical teams in defence and intelligence sectors
Domain
Defence, Intelligence, Government
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows administration, endpoint and server management, Active Directory/IAM, network fundamentals, system monitoring, incident resolution, root cause analysis, hardware lifecycle management
Preferred skills
Defence or intelligence environment experience, ability to mentor junior engineers, secure environment administration
Technologies
Windows, Active Directory, IAM, network infrastructure, secure platforms
Responsibilities
Lead complex incident resolution and deep-dive troubleshooting across hardware, software, network, identity, and secure platforms; Perform systems administration including provisioning, endpoint and server maintenance, patching, configuration management, and system health monitoring; Administer and support secure or classified environments in accordance with security frameworks; Conduct root cause analysis and contribute to problem management and continuous improvement; Provide hands-on, on-site ICT support including device deployments, workstation builds, secure network patching, cabling, and hardware lifecycle management; Liaise directly with users, stakeholders, and VIP/operational staff to resolve in-facility issues; Collaborate with engineering, network, cyber, and operations teams to support system upgrades and integrations
Seniority
Senior, hands-on IC with leadership capabilities