Governance and Oversight Manager, Incident Management – Perpetual Corporate Trust
Core
Lead oversight of incidents, breaches, and complaints involving outsourced service providers to manage business risk exposure and strengthen the outsourcing framework.
Role type
Senior IC governance and risk manager (financial services)
Builds
Effective outsourcing frameworks and incident management processes
Domain
Financial services, Corporate Trust, Asset Management
Deliverable
dashboards & analysis
Required skills
Risk expertise, incident investigation, root cause analysis, remediation plan review, service provider performance assessment, regulatory framework knowledge, reporting and analysis
Preferred skills
Managed funds experience, administrator/registry provider monitoring, line 1/2 risk and compliance experience
Technologies
None stated
Responsibilities
Manage incidents, breaches, and complaints involving outsourced service providers; Investigate operational issues and identify root causes; Review and challenge remediation plans; Assess service provider performance and risk exposures; Partner with internal stakeholders and external providers; Prepare reporting, analysis, and insights for management and boards; Drive continuous improvements to incident management processes
Seniority
Mid-Senior, hands-on IC