Regulatory Support Officer
Core
Provide critical administrative and operational support to Council's Parking & Rangers service units to ensure regulatory services are delivered efficiently and in the public interest.
Role type
Senior administrative support officer (regulatory services)
Builds
Regulatory investigations, compliance activities, customer enquiries, record management, and service delivery outcomes for the community.
Domain
Local government / Municipal services
Deliverable
dashboards & analysis
Required skills
High-level computer literacy (Microsoft Office, databases, custom registers), document drafting and editing, administrative support for investigations and audits, invoicing and debt collection, system updates for fees and charges
Preferred skills
Experience in regulatory investigations and audits
Technologies
Microsoft Word, Excel, Corporate Systems, custom registers, databases
Responsibilities
Support investigations and compliance activities, manage customer enquiries, handle record management and administrative processes, execute invoicing and debt collection tasks, update systems for amended fees and charges
Seniority
Mid-level, hands-on support