Lead Client Technical Architect
Core
Lead end-to-end architectural design, assurance, and lifecycle alignment for End User Productivity and Service Desk (EUPSD) services, acting as a trusted advisor to the Department.
Role type
Senior IC Lead Client Technical Architect
Builds
Enterprise-scale End User and Service Desk solutions aligned to Department Enterprise Architecture Framework
Domain
IT Services / Managed Services / End User Productivity
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise architecture design, Multi-vendor environment management, Service delivery management, Pre-sales architectural input, Solution architecture review, Design authority governance, Technology roadmap planning, Managed services operational modeling
Preferred skills
NV1 clearance, MSP space experience, Zero Trust design, AI-enabled service desk capabilities
Technologies
Windows 10/11, Autopilot, Intune, SCCM, Entra ID, Microsoft 365, Azure Virtual Desktop, Microsoft Defender, Omnichannel service desk platforms, Power Automate, Azure Automation
Responsibilities
Lead and govern design of enterprise-scale End User and Service Desk solutions, Translate business requirements into secure and scalable service designs, Provide architectural advice to business units, Act as design authority for material service changes, Collaborate with service partners and vendors to design integrated solutions, Lead solution architecture review engagements and due-diligence activities, Work with Client CTO to identify emerging technologies and develop roadmaps, Support pre-sales for Professional Services opportunities, Review new solutions for implementation to ensure supportability
Seniority
Senior, hands-on IC with strategic advisory role
