Call Centre Manager - Peter Alexander
Core
Lead, coach, and develop a call centre team to manage customer enquiries, complaints, and escalations while ensuring service levels and performance objectives are met.
Role type
Call Centre Manager
Builds
Customer service operations and team performance
Domain
Retail (Sleepwear, Loungewear, Footwear, Home & Giftware)
Deliverable
client delivery
Required skills
Team leadership, rostering and workflow management, customer complaint resolution, product knowledge training, problem solving, time management
Preferred skills
Experience in Call Centre Managerial roles
Technologies
ZenDesk, Shopify, Gorgios
Responsibilities
Lead and coach the call centre team to achieve performance objectives; manage team resources, rosters, and workflow; handle customer complaints and escalations; ensure team members have necessary product knowledge.
Seniority
Manager
Sourced via viewjobs · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
