Enabling Lead – Digital Products and Design
Core
Enabling Lead shaping digital experiences for aged care, disability, and mental health services by blending product management, human-centred design, and innovation practice.
Role type
Senior IC product design and innovation lead
Builds
Digital solutions and experiences for community members, workforce, and customers
Domain
Health & Social Services / Digital Transformation
Deliverable
product features
Required skills
user research, service design, prototyping, stakeholder facilitation, product lifecycle management, agile delivery, innovation lifecycle management, roadmap alignment
Preferred skills
experience in aged care, disability, or human services environments
Responsibilities
Designing and running user research to understand customer and community needs; Translating research insights into product concepts and service improvements; Facilitating collaborative discovery and co-design with locals and community members; Leading ideas through the innovation lifecycle from concept to implementation planning; Developing user stories, workflows, and business requirements; Supporting agile delivery practices and ceremonies; Bridging community needs with operational realities and technology capability