Customer Care Representative
Core
Deliver exceptional customer service to EQ Bank's prospective customers by identifying banking needs, providing product guidance, and managing digital onboarding.
Role type
Customer Care Representative (Call Center)
Builds
EQ Bank's suite of banking and lending products
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
inbound call handling, digital onboarding support, issue resolution, regulatory compliance adherence, CRM usage, Microsoft Office Suite
Preferred skills
banking experience, hospitality or finance degree/certification, problem-solving in fast-paced environments
Responsibilities
Field large volumes of inbound calls and chats, own the digital-onboarding experience, resolve customer issues at first contact, communicate effectively with customers, execute controls to ensure regulatory adherence, identify opportunities for continuous improvement