Lead Consultant/Program Lead (Remote)
Core
Lead IT operations and program management for Veeva Vault R&D SaaS solutions, acting as the primary liaison between managed services teams, customer stakeholders, and third parties to drive customer adoption and enhancement roadmaps.
Role type
Senior Program Lead / IT Operations Manager
Builds
Strategic enhancement roadmaps and release management programs for enterprise life sciences customers
Domain
Life Sciences / SaaS / Cloud Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
IT Project Management, Program Management, Agile Release Methodology, Resource Planning, Release Tracking, Forecasting, Requirements Analysis, Stakeholder Management, Technical Understanding
Preferred skills
Life Sciences domain knowledge (Quality, Clinical, Regulatory, Drug Safety), Data or Content Management applications, Experience with Veeva Vault, Monday.com, Google Docs, SharePoint, Smartsheet
Responsibilities
Lead a team of technical colleagues in executing strategic roadmaps for customer Vault products; Oversee customer release management programs including resource planning and forecasting; Function as primary customer liaison managing communication between internal teams and external stakeholders; Guide customers in adopting Vault and industry best practices for continuous improvement.
Seniority
Senior, hands-on IC with team leadership