Full Stack Engineer Squad Lead (Support & Observability Focus)
Core
Senior Full Stack Engineer leading a squad focused on triaging support issues, diagnosing distributed system incidents via observability, and debugging application code to resolve customer problems.
Role type
Senior IC Squad Lead (Support & Observability)
Builds
No new products; focuses on system reliability, incident resolution, and support tooling improvements.
Domain
InsurTech / Cloud Infrastructure
Required skills
.NET, Node.js, React, Vue.js, Kubernetes, Terraform, AWS, Azure, GCP, distributed systems troubleshooting, observability (logs/metrics/tracing), team leadership, mentorship, incident management, automation, capacity planning
Preferred skills
Insurance/InsurTech domain knowledge, customer support platforms (Jira, Zendesk), AI/ML exploration
Technologies
Kubernetes, Terraform, GraphQL, AWS, Azure, GCP, Dapr, Temporal, Mongo Atlas, PostgreSQL, .NET, NodeJS, Java, React, Vue.js
Responsibilities
Triage and troubleshoot support issues; analyze system behavior using observability tools to diagnose root causes; debug application code and implement fixes; configure enterprise monitoring solutions; conduct post-incident reviews; automate support needs and maintain tools; participate in infrastructure capacity planning and performance analysis.
Seniority
Senior, hands-on IC with squad leadership