Couriers - Dispatch Officer
Core
Dispatch Officer responsible for allocating courier jobs to a fleet of sub-contractors to meet strict service level agreements (e.g., 80% on-time delivery) while managing fatigue, safety, and vehicle capacity constraints.
Role type
Operations Dispatch Officer
Builds
Courier delivery services for clients
Domain
Logistics and Transportation
Required skills
Job allocation, fleet coordination, fatigue management, safety compliance, sub-contractor performance management, radio communication, transport management system (TMS) usage
Preferred skills
Knowledge of Heavy Vehicle National Law, experience with regional delivery planning, incident escalation
Technologies
Two-way radio, Transport Management System (TMS), PDA equipment
Responsibilities
Allocate jobs to courier fleet ensuring service levels and vehicle capacity limits; Monitor sub-contractor hours and fatigue to prevent breaches; Coordinate regional deliveries including accommodation and fatigue plans; Manage sub-contractor performance and incentive agreements; Escalate delays and issues to customer service; Record job data and time updates in TMS.