Field Support Representative - New York
Core
Field support representative providing onsite and remote technical troubleshooting, diagnostics, and training for Skydio's autonomous drone (UAS) systems and cloud operations to commercial and government customers.
Role type
Field Support Representative (UAS/Drones)
Builds
Skydio autonomous flight systems, cloud network infrastructure, and drone fleet operations
Domain
Defense, Public Safety, Commercial Aerial Mobility, IoT
Deliverable
client delivery
Required skills
UAS operations and flight experience, technical troubleshooting, network optimization, customer liaison, process development, on-site training
Preferred skills
Military or law enforcement background, CRM/Salesforce/Jira proficiency, IoT/enterprise application support, WebRTC/REST API knowledge, FAA Part 107 certification
Technologies
UAS Command and Control (C2), Cloud networking, WiFi mesh, carrier mobile networks, WebRTC, REST APIs
Responsibilities
Provide onsite and remote technical support and diagnostics for UAS systems; Troubleshoot flight, media streaming, and cloud network issues; Conduct on-site training for customers on maintenance and operations; Develop field support processes and escalation workflows; Act as liaison between customers and internal Product/Engineering teams; Optimize mission usage and configuration for customers
Seniority
Mid-level, hands-on IC
