Security IT Support Engineer
Core
First-line IT support and security operations engineer responsible for endpoint lifecycle, patching, vulnerability management, access control, and safe AI tool adoption.
Role type
Senior IT Support Engineer (Security Operations)
Builds
Secure, stable IT environment for global crypto users and internal teams
Domain
Cybersecurity / IT Operations / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Endpoint management, Patch management, Vulnerability scanning, Identity and access management (IAM), Threat prevention monitoring, Asset inventory management, Onboarding/offboarding processes, AI security risk assessment
Preferred skills
Basic scripting (Python, Bash, PowerShell), Physical office IT setup, IT/security certifications (CISSP, Security+, AWS, Microsoft), LLM security concepts (prompt injection, data leakage)
Technologies
MDM tools, Endpoint protection, DLP, Email security, Network controls, Virtual Desktop Infrastructure (VDI)
Responsibilities
Provide first-line IT support and resolve issues within SLAs; Manage full lifecycle of endpoints (deployment, configuration, troubleshooting); Execute patch management for servers and VDI; Run vulnerability scans and drive remediation; Manage user accounts and enforce least privilege; Monitor security controls and threat prevention; Maintain accurate asset inventory; Handle onboarding and offboarding securely; Collaborate on safe AI tool adoption and risk mitigation
Seniority
Mid-level, hands-on IC