Client Concierge Specialist | Sydney HQ
Core
Orchestrating luxury client experiences, VIP events, and content creation to drive loyalty for a global lingerie retail brand.
Role type
Senior Client Concierge Specialist (Retail Operations & Experience)
Builds
Elevated in-store appointment experiences, VIP events (e.g., Sip & Shop), and brand-aligned social media content.
Domain
Luxury Retail / Lingerie / Lifestyle
Deliverable
product features
Required skills
Client experience design, VIP relationship management, event coordination, social media content creation, training development, data reporting, cross-functional partnership
Preferred skills
Luxury retail background, creative storytelling, brand advocacy
Technologies
Social media platforms (Instagram, Reels)
Responsibilities
Deliver luxury in-store appointment experiences, coordinate VIP client events, develop client loyalty strategies, create social media content, design training resources, monitor program performance metrics.
Seniority
Mid-Senior, hands-on IC