Analyst, RPA Solutions
Core
Monitor, troubleshoot, and maintain enterprise Robotic Process Automation (RPA) workflows in a production environment to ensure stability and performance.
Role type
L1 RPA Operations Analyst
Builds
Enterprise automation workflows using Microsoft Power Automate and Kapow/Kofax RPA
Domain
Robotic Process Automation (RPA)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Microsoft Power Automate, Kapow/Kofax RPA, ITSM tools (ServiceNow/Jira), incident management, root-cause analysis, documentation
Preferred skills
APIs, JSON, SQL, Python, JavaScript
Technologies
Microsoft Power Automate, Kapow, Kofax, ServiceNow, Jira
Responsibilities
Monitor RPA workflows via dashboards and respond to alerts; Perform L1 support and initial incident triage; Restart failed bots and identify common issues; Log and track incidents in ITSM platforms; Escalate critical technical issues; Conduct root-cause analysis for recurring incidents; Maintain and improve SOPs and runbooks.
Seniority
Junior to Mid-level, hands-on IC
