Contact Centre Administrator x 4 Positions
Core
First point of contact for superannuation and retirement inquiries, providing technical support, fund product information, and administration processing.
Role type
Contact Centre Administrator
Builds
Customer service interactions and administrative transactions for superannuation members and employers
Domain
Financial Services / Superannuation
Deliverable
client delivery
Required skills
RG146 qualification, superannuation legislation knowledge, fund rules/trust deed knowledge, PC skills (Word, Excel, Outlook), complaint handling
Preferred skills
experience in administration or contact centre environment, knowledge of insurance/charges/investments
Technologies
Microsoft Word, Microsoft Excel, Microsoft Outlook
Responsibilities
Provide high-quality inbound and outbound client contact; process administration transactions (authority updates, member updates, benefit quotes); investigate and respond to complaints; maintain accurate reference material; adhere to service standards and legislative requirements.
Seniority
Individual Contributor