Student Services Advisor - MMC Online
Core
Dedicated point of contact for online students to guide them through enrollment, academic progression, and graduation planning while ensuring retention and satisfaction.
Role type
Student Services Advisor (Online Education)
Builds
Student retention and graduation outcomes for online programs in Healthcare, Business, IT, and Education
Domain
Higher Education / Online Learning
Deliverable
client delivery
Required skills
Academic advising, student retention strategies, data analysis for engagement trends, policy interpretation, relationship management, proactive communication, academic planning, LMS/CRM proficiency
Preferred skills
Experience in online/virtual learning environments, knowledge of educational technology, familiarity with CampusVue, background in Education/Sociology/Psychology
Technologies
Learning Management Systems (LMS), CRM systems, CampusVue
Responsibilities
Serve as primary relationship owner for student academic success and retention; Advise on online learning strategies and academic policies; Monitor engagement metrics to identify at-risk students; Develop and maintain remediation plans for academic progress; Collaborate with Financial Aid on enrollment status impacts; Lead retention outreach for new and returning students; Audit student schedules for timely graduation.
Seniority
Individual Contributor, 2+ years experience preferred