Product Manager - Benchling
Core
Oversee Benchling rollout for customers by partnering with research scientists to translate scientific workflows into scalable platform solutions.
Role type
Senior Product Manager (Implementation & Customer Success)
Builds
Scalable Benchling configurations, data models, and workflows for pharmaceutical and biotech clients.
Domain
Life Sciences / Biotechnology / Pharmaceutical R&D
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Requirements gathering, data modeling, workshop facilitation, UAT planning, user training, cross-functional collaboration, scientific workflow analysis
Preferred skills
R&D lab workflow knowledge (assay development, flow cytometry, NGS), business process mapping, external partner management, matrixed environment navigation
Technologies
Benchling
Responsibilities
Partner with scientific teams to identify software use cases; lead requirements workshops to design data models and templates; analyze end-to-end assay data processes; collaborate with implementation partners on delivery and validation; develop test plans and training materials; provide user support during rollout; act as a trusted advisor on platform best practices.
Seniority
Senior, hands-on IC
