Product Operations Analyst
Core
Ensure the Teikametrics AI platform functions as intended by investigating issues, analyzing operational data, and improving the product experience for e-commerce customers.
Role type
Product Operations Analyst (SaaS)
Builds
Teikametrics AI platform for Amazon, Walmart, TikTok, and emerging marketplaces
Domain
E-commerce / AI / SaaS
Deliverable
product features
Required skills
SQL, technical troubleshooting, data analysis, stakeholder communication, independent work management
Preferred skills
E-commerce platform support (Amazon, Walmart, TikTok), advertising platform familiarity
Technologies
JIRA, Confluence, Excel, Google Sheets
Responsibilities
Monitor escalation queues and maintain application integrity, investigate and resolve platform issues, partner with Product/Engineering teams, identify product improvement opportunities, champion customer voice to internal teams
Seniority
Mid-level, hands-on IC