Senior Claims Manager
Core
Manage a diverse portfolio of complex life, disability, and income protection claims from investigation through to assessment and decision-making.
Role type
Senior Claims Manager
Builds
Claims decisions and member support outcomes
Domain
Insurance / Health & Medical Services
Deliverable
client delivery
Required skills
holistic claims management, life and disability insurance claims, stakeholder engagement in sensitive situations, process improvement, coaching and mentoring, regulatory compliance
Preferred skills
experience with Early Intervention Services, Rehabilitation, Community Services, managing complex portfolios
Technologies
None stated
Responsibilities
Manage a portfolio of complex life, disability and income protection claims; Develop and implement proactive claims management strategies; Engage with members to understand impacts of illness or injury; Collaborate with employers, medical professionals and other stakeholders; Provide timely claim updates, action plans and decisions; Prepare claim submissions; Ensure compliance with legislative and regulatory standards; Coach and mentor colleagues; Identify opportunities to improve processes and operational effectiveness
Seniority
Senior, hands-on IC with mentorship