Customer Service Representative
Core
Coordinate high-value freight forwarding shipments, manage customs clearance, and ensure secure transportation of goods for clients.
Role type
Customer Service Representative (Freight Forwarding)
Builds
Secure logistics and cash management solutions for high-value goods
Domain
Logistics / Freight Forwarding / Customs Compliance
Deliverable
client delivery
Required skills
Customs declaration preparation, stakeholder liaison, shipment documentation management, system data entry, issue resolution, compliance adherence
Preferred skills
Dangerous goods training, AACA qualifications, Cargowise knowledge, secure cargo handling experience, Microsoft Office proficiency
Technologies
Cargowise, Microsoft Office, Outlook, SharePoint
Responsibilities
Coordinate imports, exports, and domestic movements; Prepare and submit import/export declarations; Liaise with customs brokers and authorities to resolve clearance issues; Maintain communication with depots and affiliates; Record shipment details in systems; Handle customer enquiries; Report procedural non-adherence
Seniority
Individual Contributor
