Contact Centre Consultant
Core
Manage customer queries and support everyday banking needs via inbound calls, online chat, email, and social media, while conducting outbound calls for follow-ups and new customer welcomes.
Role type
Contact Centre Consultant
Builds
Customer service interactions and banking product/service uptake
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
customer service, relationship building, written and verbal communication, prioritization, process adherence, pressure management, multitasking, problem solving
Responsibilities
Manage customer queries in accordance with bank policies, provide exceptional service as a first point of contact, support customers via multiple channels, identify opportunities to assist with products and services, contribute to customer experience improvement, conduct outbound calls for follow-ups and welcomes