Field Support Engineer (Dallas)
Core
First point of contact for customers experiencing problems with robotic equipment in the field, coordinating resolutions through travel to site and performing installations.
Role type
Field Support Engineer (Hardware/Software)
Builds
Robotic systems for supply chain operations
Domain
Robotics / Supply Chain
Deliverable
physical/clinical work
Required skills
electro-mechanical hardware and software systems support, preventative maintenance, travel deployment, on-call support, technical troubleshooting, writing, analytical problem-solving
Preferred skills
Google Suite, Asana, Slack, Jira, software/mechanical/electrical engineering principles
Technologies
Google Suite, Asana, Slack, Jira
Responsibilities
Take primary ownership of one or more sites as the customer point-of-contact, Provide secondary backup ownership to others, Participate in travel deployment projects in the field, Participate in customer support phone and email on-call rotations, Schedule, track, and perform preventative maintenance, Build and maintain reactive technical support processes
Seniority
Mid-level, hands-on IC
