Customer Service Representative - ARH Sydney
Core
Front-line client support for a specialist and emergency veterinary hospital, managing admissions, appointments, billing, and client communications.
Role type
Customer Service Representative (Healthcare/Veterinary)
Builds
Client journey experience for pet owners and referring veterinarians
Domain
Veterinary healthcare / Emergency services
Deliverable
client delivery
Required skills
Customer service, appointment coordination, billing and payment processing, record keeping, multi-tasking
Preferred skills
Veterinary or healthcare experience, calm under pressure
Responsibilities
Welcome clients and patients, manage incoming calls and enquiries, coordinate appointments and referrals, assist with estimates and billing, communicate with clinical teams, maintain client records
Seniority
Entry to Mid-level, casual/part-time