Customer Service Representative
Core
Field-based technical service role for diagnosing, repairing, installing, and supporting Graphic Communications equipment at customer sites.
Role type
Field service technician (Graphic Communications)
Builds
Repairs, installations, and ongoing technical support for Graphic Communications products
Domain
Manufacturing / Graphic Communications
Deliverable
physical/clinical work
Required skills
mechanical aptitude, technical problem-solving, equipment installation, device connectivity management, field administration, customer communication
Preferred skills
previous experience in technical service within the print industry, networking/mechanical/electrical engineering qualification
Technologies
Graphic Communications equipment
Responsibilities
Diagnose, service and repair equipment at customer sites; Complete equipment installations and provide customer training; Manage device connectivity and provide remote support; Maintain service records, tools, parts, and vehicle stock; Keep customers informed and escalate technical issues
Seniority
Mid-level, hands-on IC