Senior Fraud Operations Specialist
Core
Lead complex fraud investigations and drive data-informed decisions to protect Aircall's services and customers.
Role type
Senior IC fraud operations specialist
Builds
Fraud prevention and detection processes for a global AI-powered customer communications platform
Domain
Telecom / Customer Communications / Risk Management
Deliverable
client delivery
Required skills
complex fraud investigation, data-driven decision making, KYC/KYB documentation review, ATO detection and response, case management, data analysis
Preferred skills
TelCo sector experience, familiarity with telecom fraud vectors
Technologies
Looker, Datadog, SQL, HEX, Zendesk
Responsibilities
Investigate and resolve complex, high-impact fraud cases from internal teams and carrier partners; Handle complex escalations and make final decisions with direct business impact; Conduct advanced data analysis to identify emerging fraud patterns and quantify risk; Review and assess KYC and KYB documentation to evaluate customer risk profiles; Partner with stakeholders to communicate fraud findings and support resolution; Assist in identifying process improvement opportunities for fraud detection and prevention; Document fraud attempts, trends, and loss events.
Seniority
Senior, hands-on IC