Trade Officer
Core
Provide administrative and documentation support to clients, ensuring international trade documents are processed accurately and efficiently.
Role type
Trade Officer (Administrative & Documentation Support)
Builds
International trade documentation and client onboarding processes
Domain
International Trade / Logistics
Required skills
Attention to detail, multi-priority management, written and verbal communication, problem-solving, Microsoft Office proficiency, CRM system usage
Preferred skills
International trade experience, freight forwarding knowledge, logistics background
Responsibilities
Process Certificates of Origin, Declaration Documents and ATA Carnets; Review documentation and identify non-compliant applications; Maintain accurate customer records; Prepare invoices and payment transactions; Respond to customer enquiries; Guide customers through onboarding and platform use; Resolve customer queries and complaints; Liaise with external stakeholders; Identify recurring issues and suggest improvements.
Seniority
Individual Contributor
