Residential Case Manager – EP Youth (Mackay)
Core
Provide leadership, guidance, and supervision to a team of Youth Workers and Team Leaders to ensure safe, trauma-informed, and child-centred care for children and young people who have experienced trauma, abuse, or neglect.
Role type
Senior IC residential case manager (team leadership)
Builds
Residential care services for vulnerable youth
Domain
Child protection / Social services
Required skills
Team leadership and supervision, Trauma-informed care, Child safety planning, Risk management, Staff coaching and mentoring, Case plan implementation, Legislative compliance (Child Protection Act), Conflict de-escalation, Documentation and reporting, Cultural awareness
Preferred skills
Experience with complex needs and behaviours, Reflective practice, Stakeholder collaboration
Technologies
Microsoft Office, Organisational case management systems
Responsibilities
Lead and supervise Youth Workers and Team Leaders, Implement individualised care and case plans, Respond to complex behaviours and critical incidents, Coach and mentor staff, Ensure compliance with child safety plans and risk controls, Maintain accurate case records and reports, Facilitate team meetings, Manage administrative and financial documentation
Seniority
Senior, hands-on IC