Quality Manager
Core
Oversee compliance framework and audit programs to ensure services meet regulatory, legislative, and internal standards for aged care and disability support.
Role type
Senior compliance manager (aged care/NDIS)
Builds
Internal compliance and audit programs, corrective action plans, regulatory reporting, and continuous improvement frameworks
Domain
Aged care and disability support services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
regulatory compliance knowledge (Aged Care Quality Standards, NDIS Practice Standards), internal audit program management, incident investigation and root cause analysis, risk management, stakeholder management, data analysis for trend identification, regulatory change interpretation
Preferred skills
tertiary qualifications in law, business, governance, risk management, or quality
Technologies
None stated
Responsibilities
Develop and manage internal compliance and audit programs; Conduct audits of operational practices, policies, and documentation; Identify compliance gaps and develop corrective actions; Prepare monthly compliance reporting; Support external regulatory audits and accreditation; Monitor regulatory changes and implement new requirements; Manage incident investigation and resolution; Support risk management and WHS compliance; Manage Workers' Compensation return-to-work processes; Liaise with regulators and external stakeholders
Seniority
Senior, hands-on IC
