Customer Service – Accounts
Core
First point of contact for accounts-related inquiries, managing client accounts, invoices, payments, and reimbursements via phone and email.
Role type
Senior IC customer service representative (accounts)
Builds
Resolutions for billing and payment issues in line with business guidelines
Domain
Aged care / Financial services
Deliverable
client delivery
Required skills
High-volume inbound call handling, invoice and account statement management, payment issue resolution, CRM and Microsoft Office 365 proficiency, accounting software familiarity (MYOB, QuickBooks, SAP), critical thinking, attention to detail
Preferred skills
Experience with accounting software, empathy, resilience, adaptability
Responsibilities
Handle high-volume inbound calls and enquiries, resolve billing or payment issues, deliver customer service via phone and email, collaborate with internal teams to resolve complex queries, maintain accuracy in financial transactions and client account management
Seniority
Junior to Mid-level, hands-on IC