IT Helpdesk Team Leader
Core
Lead and manage a team of 10 Helpdesk Technicians to ensure technical issues are resolved within SLAs and client satisfaction is maintained.
Role type
Senior IC IT Helpdesk Team Leader
Builds
IT support services for MSP clients
Domain
IT Services / Managed Service Provider
Required skills
Team leadership, Active Directory administration, Exchange administration, Windows OS troubleshooting, Office 365 management, Intune management, Windows Server administration, Network troubleshooting
Preferred skills
Azure, VMware, Cisco, Fortinet certifications, MSP or Consultancy experience
Technologies
Active Directory, Exchange, Office 365, Intune, Windows Server, Azure, VMware, Cisco, Fortinet
Responsibilities
Lead and manage 10x Helpdesk Technicians, Perform account administration within Active Directory and Exchange, Ensure technical issues are resolved within SLAs, Develop procedures and processes for the Helpdesk, Manage staff productivity and performance, Train, coach and develop the team, Assist with escalated complex technical support requirements
Seniority
Senior, hands-on IC