Dashboard & Service Reporting Analyst
Core
Establish and deliver operational reporting capability to support contractual service reporting obligations for payment services.
Role type
Dashboard & Service Reporting Analyst
Builds
Monthly service reports and dashboards for customer contracts
Domain
Financial services / Payments / IT Service Management
Deliverable
dashboards & analysis
Required skills
SLA interpretation, KPI calculation, data source validation, reporting automation, contract review
Preferred skills
SQL, ServiceNow, Jira, incident management tools
Technologies
Power BI, Tableau, Excel, ServiceNow, Jira
Responsibilities
Review customer contracts; develop SLA reporting catalogue; define KPI calculations; identify and validate data sources; produce monthly customer reports; develop dashboards; document reporting processes; automate reporting with Data Engineers and AI Developers; support governance meetings
Seniority
Individual Contributor