Member Support Consultant | Queen Vic (full-time)
Core
Drive membership growth and retention through proactive outreach, sales presentations, and personalized member engagement in a fitness club environment.
Role type
Member Support Consultant (Sales & Retention)
Builds
Club membership base and member retention programs
Domain
Fitness & Wellness
Deliverable
product features (membership acquisition and retention services)
Required skills
sales presentation, community outreach, telephone lead generation, member retention, problem-solving, goal-driven sales, rapport building
Preferred skills
First Aid & CPR certification, communication, teamwork, customer focus
Technologies
None stated
Responsibilities
Proactively contribute to club sales budget using promotions and referrals; generate and convert sales leads via community outreach and referrals; achieve required lead contacts via telephone; provide sales presentations and tours to prospective members; create positive member journeys through personalized interactions; achieve successful outcomes to enquiries; open and close the club per roster; involve in member retention programs; conduct regular service calls to recommend club products.
Seniority
Individual Contributor
