Team Manager – Certificates Payments, Workers’ Compensation
Core
Lead a team of 12 to process end-to-end payments for medical certificates from injured workers and employers, ensuring accuracy, timeliness, and compliance with workers' compensation legislation.
Role type
Team Manager, Workers' Compensation Payments
Builds
Accurate and compliant payment processing for medical certificates
Domain
Insurance / Workers' Compensation / Healthcare Payments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, payment processing, workers' compensation legislation knowledge, quality assurance, process improvement, stakeholder liaison, analytical problem-solving
Preferred skills
Lean, Six Sigma, continuous improvement, WorkSafe Victoria regulatory framework familiarity, process optimisation
Technologies
claims management systems, Microsoft Office
Responsibilities
Lead, coach and develop a team of 12; oversee end-to-end payment processing for medical certificates; ensure payments are accurate, timely and compliant; monitor workloads, productivity and quality; conduct quality assurance reviews; liaise with Case Managers and finance teams; drive process improvements; report on team performance metrics
Seniority
Manager, hands-on leadership