Membership Officer
Core
Deliver outstanding member and guest experiences while driving membership sales and retention for Crunch Fitness clubs.
Role type
Membership Officer (Sales & Service)
Builds
Membership growth, guest conversions, and retention for fitness clubs
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Customer service, sales execution, goal achievement, member engagement, complaint handling, team collaboration
Responsibilities
Welcome members and handle inquiries/complaints, engage potential members to understand fitness goals, achieve membership sales targets, support key services like Rest and Recovery and Personal Training, maintain club rules and policies, collaborate with team members to achieve club performance goals