Delivery Manager - Operations
Core
Manage a pod of Coaches/Instructors to ensure high-quality delivery of AI and tech upskilling apprenticeships for enterprise clients, safeguarding program completion and ROI.
Role type
Senior Delivery Manager (People Operations)
Builds
High-performing teams of Coaches/Instructors delivering AI and tech apprenticeships
Domain
EdTech / AI & Tech Upskilling
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
People management (5+ reports), performance management, data-driven decision making, stakeholder collaboration, problem-solving, team development, KPI/SLA tracking
Preferred skills
Commercial mindset, experience with large enterprise clients, AI tool usage
Technologies
AI tools
Responsibilities
Manage pod performance and development, set clear team goals aligned with delivery targets, drive engagement through feedback and recognition, conduct performance assessments, collaborate with cross-functional partners on client/learner experience, support recruiting and onboarding
Seniority
Senior, hands-on IC with people management focus
