Customer Excellence Specialist
Core
Manage the complete order-to-delivery process for ICEYE's Synthetic Aperture Radar (SAR) satellite imagery across the EMEA region, ensuring timely and accurate delivery while balancing technical insight with operational precision.
Role type
Customer Excellence Specialist (Order Management & Satellite Operations)
Builds
High-quality SAR satellite imagery and data products for commercial and government partners
Domain
Earth Observation / Synthetic Aperture Radar (SAR) / Satellite Operations
Deliverable
production ML models
Required skills
Order management, feasibility studies, satellite resource planning, SAR image quality control, customer inquiry resolution, cross-functional collaboration, process improvement, KPI reporting, service training coordination
Preferred skills
Experience in geography, remote sensing, or aerospace domains
Technologies
Synthetic Aperture Radar (SAR) systems, satellite constellations
Responsibilities
Oversee the entire order process from submission to delivery; prepare feasibility studies for satellite imagery; plan satellite resources for capturing SAR images; perform SAR image quality control; resolve customer inquiries and complaints; collaborate with satellite operations, sales, and analytics teams; contribute to process enhancement and documentation; report on key performance metrics; conduct service training for internal and external customers; serve as the point of contact for EMEA governmental and commercial contracts.
Seniority
Mid-level, hands-on IC
