Service Desk Manager
Core
Managing complex, multi-task IT contracts and leading groups of employees engaged in technical duties for federal government clients.
Role type
Senior IC Service Desk Manager
Builds
IT services and solutions for the Federal Government
Domain
IT Services / Federal Government
Deliverable
client delivery
Required skills
project management, team leadership, administrative and technical direction, contract coordination, procedure establishment, resource commitment
Preferred skills
ITIL Certification, HDI Support Center Manager certification
Technologies
ITIL, HDI
Responsibilities
Plan, organize, and manage groups of employees; coordinate approved task orders; establish improved procedures and controls; provide status updates to customer representatives; respond to administrative or technical requests; apply continuous evaluation and control measures.
Seniority
Senior, hands-on IC with leadership responsibilities