Senior Client Consultant
Core
Deliver exceptional personalized customer experiences and drive commercial success for high-net-worth clients in a luxury watch boutique.
Role type
Senior Client Consultant (Luxury Retail)
Builds
Long-term relationships with HNW/VIC clientele and boutique business growth
Domain
Luxury retail / High jewelry and watches
Deliverable
client delivery
Required skills
clienteling, portfolio management, advanced selling techniques, product expertise, CRM management, team coaching, sales target achievement, stock management, operational compliance
Preferred skills
supervisory experience, HNW/VIC engagement, leadership in fast-paced environments
Technologies
retail tools, CRM systems
Responsibilities
Deliver outstanding customer experience from sales to after-sales; manage and develop a portfolio of high-potential clients; build long-term relationships via personalized engagement; support client acquisition and boutique growth; apply advanced selling techniques for complex situations; maintain in-depth product knowledge; monitor and manage client database; coordinate with internal stakeholders; achieve individual sales targets; participate in boutique events and activations; contribute to stock management and merchandising; coach and guide junior Client Consultants; act as a role model on the sales floor; uphold professional image and operational standards