Recovery Administration Officer
Core
Reviewing recovery files, preparing debt recovery documentation, and supporting customers through the motor vehicle collision recovery process.
Role type
Administrative support officer (debt recovery)
Builds
Internal recovery files and debt recovery batches for not-at-fault drivers
Domain
Insurance / Motor vehicle recovery
Deliverable
dashboards & analysis
Required skills
File review, documentation preparation, data entry, customer communication, system updates, demand letter generation, enquiry response, consent collection, escalation management
Preferred skills
Customer service, accounts, collections, problem-solving, conflict management, time management
Responsibilities
Review pending invoicing files and allocate them to the correct recovery pathway; Prepare debt recovery batches and maintain supporting documents; Monitor shared inboxes and action customer requests; Update customer details and rental agreements in internal systems; Create internal recovery matters and prepare files for senior officers; Send standard demand letters and follow-up emails; Respond to customer and debtor enquiries; Contact customers to explain the recovery process and obtain consent; Escalate complex negotiations and disputes.