Broker & Operations Support
Core
Support operational performance, service delivery, and underwriting effectiveness for Blue Zebra's insurance products by acting as a link between brokers, underwriting teams, and technology platforms.
Role type
Insurance operations specialist (broker support & policy administration)
Builds
Smarter insurance solutions, broader cover, and greater value for individuals, families, businesses, and farms across Australia.
Domain
Insurance
Required skills
Insurance operations knowledge, policy administration, broker support, stakeholder management, process improvement, system troubleshooting, data accuracy, regulatory compliance
Preferred skills
Insurance industry experience, qualifications in Business/Insurance/Finance
Technologies
Policy administration systems, business applications
Responsibilities
Respond to operational, policy, and system-related enquiries from brokers; Administer new business, renewals, endorsements, and cancellations; Assist underwriters with policy processing and portfolio administration; Provide system support, troubleshooting, and guidance; Monitor operational workflows and identify efficiency improvements; Conduct quality assurance reviews for data accuracy and compliance; Support onboarding and knowledge sharing through training.
Seniority
Mid-level, hands-on IC
