Analyst, P&C Services – Epic Support
Core
Provide functional and technical support for Applied Epic workflows, activities, templates, security, and access structures to ensure reliable enterprise system operations.
Role type
Analyst, P&C Services – Epic Support
Builds
dependable enterprise system operations for business-critical systems
Domain
Healthcare IT / Enterprise Systems Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Applied Epic workflows knowledge, troubleshooting, ServiceNow, root cause analysis, high-volume workload management, technical documentation
Preferred skills
functional and technical issue resolution, stakeholder communication, independent work
Technologies
Applied Epic, ServiceNow
Responsibilities
Investigate and resolve functional or technical issues within Epic and other enterprise systems; Analyze reported problems, identify root causes, and implement or recommend appropriate solutions; Manage support requests through ServiceNow or similar ticket management platforms; Prioritize and manage high-volume workloads while maintaining timely and accurate issue resolution; Maintain thorough documentation of issues, troubleshooting steps, resolutions, and relevant system information.
Seniority
Individual Contributor, Analyst level
